So, V & I just called to renew our hosting through GoDaddy. (We use GoDaddy for Baby Pickel...helping single moms & families in need.) The cost to renew- $239 (deluxe) for two years, including URL. Only problem is, it is now being offered (the same exact plan) for $134 for new members. Dave said there was nothing he could do about matching it.
I kind of understand the point that as a company, you can chose to make promotions at any time you'd like. HOWEVER - working in a business where we also run promotions...if it ever has to do with changing rates and a loyal customer asks for the same "promo rate" we grant it to them - to thank them for their business all of these years and to really prove to them that we do value their business.
We have been with GoDaddy since 2004 and now what - make a new account with a 48 hours downtime transfer. No thanks. Are you guys really not going offer us the same price you do the rest of the world? What would you do? 6 years loyal customer pays more than a newbie. Makes me feel undervalued and not appreciated!
We tweeted to them earlier & this is the response we get -
Apparently, thousands of companies are moving their sites due to GoDaddy's customer service issues and support of SOPA. (Just learned what that is!)
So again...what would you do?