Again, another customer service issue...
Does this make sense to anyone...
Jordan in New Mexico at extension 6032 has informed me that even though after 12+ years of being a loyal - complaint free - paid in full each month customer - I am "lucky" that Sprint has allowed me to be a customer. (REALLY??!!)
My bill has increased an amount of $20.00 a month in the MIDST of my contract with them. Last July, I re-signed my contract with them...so why, February of 2012 did the price change? Shouldn't it stay the same until July of 2013??
Spring has decided to take off the charge for last month, this month and the next 2 months - but they will not take it off for the remainder of the contract which is until July 2013. Why help me half way?
I have been made to feel like I am "that customer" who is just calling to try and get discounts for nothing... NO, I just want the price I was told I would receive when I re-signed my contract to remain.
Here I am after 12+ years, and have always bragged about how great Sprint has treated me - but now has come crumbling down.
My mission - GET MY BILL TO BE THE AMOUNT I SIGNED ON FOR.
Now, since I have called 4-5 times within the past couple of days to try and get this TOTALLY fixed not half way - they say I am a "problem" customer. #help
I am still waiting on a "higher" up to call me back which has now been almost 3 days later...
Day 3 trying to get this resolved.
Would one of you guys below like to help a loyal customer of yours pay their bill and enjoy my service?
Chief Executive Officer
Sprint Nextel Corporation
Joseph J. Euteneuer
Chief Financial Officer
Paget L. Alves
Chief Sales Officer
President, Sprint Wholesale Solutions & New Ventures
President, Strategy and Corporate Initiatives
President, Network Operations and Wholesale
Chief Service and Information Technology Officer
Chief Marketing Officer
Sandra J. Price
Senior Vice President, Human Resources
Senior Vice President, Corporate Communications and Corporate Social Responsibility
General Counsel, Senior Vice President and Corporate Secretary
Let's see how long it takes to hear back. (Phone calls with Sprint with supervisor after supervisor did nothing)