I tweeted my story back on December 12 and tagged Sears in it. (Of course.)
I get a direct message from @SearsCare that says this -
Eight days later, you would have thought I would have heard back from someone regarding this issue...right? (Me, too!)
This is what I get in my e-mail this morning -
Well gosh. Thanks for the great communication during this whole situation. (Might I add that I did the original order on November 17.)
Oh - and my account has certainly not been credited.
In case you forget - since Sears told me to contact the seller directly on December 8 (thanks, Sears for the great customer service) the seller's (Busted Tees) customer service informed me right away that the item would be shipped out and they were sorry for the issues...and has kept me up to date on everything! Busted Tee's rocks my socks!
So - Sears is going to allegedly credit me since the item is "no longer available" when Busted Tee's is telling me they are shipping my item?! (I think this credit is deserved as compensation for this month long of waiting, horrible customer service interaction, and the fact that my birthday gift to a friend is now incredibly late.) Sears should be aware of what is going on and give me accurate information.
Sears is absolutely facing an uncertain future in 2012. I can't ever imagine why.