Well, the saga continues...
My bill goes up ANOTHER $12.50 a month after less than 30 days ago was promised IN writing it would be the same price for the remainder of my contract. An hour and a half phone conversation - shuffled from people to people - and waiting to hear back from Sandy at 757-223-3916 - I have been the coolest, laid back - no cursing, no yelling client for over 15 years - paid in full every month and I know algorithmically - I fall within the top 5% of your consumer base and would love to just have some CONSISTENCY. Every time I call - I am told one thing and then what is delivered is completely opposite.
I have not threatened to cancel - even though Breanne transferred me to Daniel who started the convo by saying - "I hear you are canceling." NEGATIVE, captain. I am not and what is going on within your company to have such broken communication from one person to the next?
On July 18th, Justin took off $12.50 from my bill that was to come off every month until the remainder of my contract. I go to pay today and the $12.50 is back on. What is going on??
Becky, throws me to Breanne, who throws me to Daniel - who ends up hanging up on me - THANKS COACH!
So after 15 years of service and bills paid in full every month ahead of time - I am now awaiting either Ericka or Paul to call me back - The JEDI KNIGHTS - who, from what Daniel says, "aren't going to do anything anyways."
What to do guys? Appreciate the service, run around and 2 hours wasted on from what Daniel says - crying about $12.50. Well, it isn't about $12.50 it is about $240 (plus!) that will add up over the months. Sprint has already gone up $20 on me in the midst of my contract (lost that battle back in March) and less than 30 days ago, accepted the measly $12.50 a month credit as a resolution and figured I would just write off the rest.
BUT now...WAMOOO HUNG up on by Daniel the great! Smooth move Dan. Thanks.