August 15, 2012

Sprint Customer Service Issues - Round TWO!

Back in March (yes, five month ago) I mentioned some issues with Sprint Customer Service.

Well, the saga continues...




My bill goes up ANOTHER $12.50 a month after less than 30 days ago was promised IN writing it would be the same price for the remainder of my contract. An hour and a half phone conversation - shuffled from people to people - and waiting to hear back from Sandy at 757-223-3916 - I have been the coolest, laid back - no cursing, no yelling client for over 15 years - paid in full every month and I know algorithmically - I fall within the top 5% of your consumer base and would love to just have some CONSISTENCY. Every time I call - I am told one thing and then what is delivered is completely opposite. 

I have not threatened to cancel - even though Breanne transferred me to Daniel who started the convo by saying - "I hear you are canceling." NEGATIVE, captain. I am not and what is going on within your company to have such broken communication from one person to the next? 

On July 18th, Justin took off $12.50 from my bill that was to come off every month until the remainder of my contract. I go to pay today and the $12.50 is back on. What is going on??

Becky, throws me to Breanne, who throws me to Daniel - who ends up hanging up on me - THANKS COACH! 

So after 15 years of service and bills paid in full every month ahead of time - I am now awaiting either Ericka or Paul to call me back - The JEDI KNIGHTS - who, from what Daniel says, "aren't going to do anything anyways."

What to do guys? Appreciate the service, run around and 2 hours wasted on from what Daniel says - crying about $12.50. Well, it isn't about $12.50 it is about $240 (plus!) that will add up over the months. Sprint has already gone up $20 on me in the midst of my contract (lost that battle back in March) and less than 30 days ago, accepted the measly $12.50 a month credit as a resolution and figured I would just write off the rest.

BUT now...WAMOOO HUNG up on by Daniel the great! Smooth move Dan. Thanks.

Help?

10 comments:

  1. I hate when sprint does this! They have the worst customer service lines. ughh! I would stick to your guns and keep pushing for something free. You deserve the answers to your questions!

    I used your button on my side bar!
    http://listeningratherthenspeaking.blogspot.com/

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  2. I've heard some stories about Sprint lately too, Honey's Dad has had a time with them lately. Charging him for things they shouldn't' and then he got a new phone and ended his service with Sprint and they are still charging him for services. Good luck guys! :(

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  3. That is terrible! Hope it gets resolved soon!

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  4. STICK WITH IT! Don't let them run all over you! Tweet it EVERY DAY, TWICE A DAY. Tag them on Facebook. Etc. Social Media is your friend in this situation! Get people to HEAR you and JOIN you. A crowd makes more noise than a single voice. ALSO! Switch to Verizon. I've never had this issue and their customer service has always been EXCELLENT! :-) But don't do that if you'll be penalized by Sprint. I love Vin's sign by the way! Big fan! Be your own advocate since apparently Sprint won't do their job and give you QUALITY customer service!

    xo,
    A

    P.S. Daniel needs his head on a platter. I work at Old Navy and I would NEVER speak to a customer like that. If I did, I'd be in SO much trouble!!!! Dude needs punched in the face...among being fired...

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  5. that is absolutely terrible! I think my phone bill is HALF that and a little less for two phones on verizon. if they keep this up, you really should just switch service providers.

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  6. Sometimes being nice on the phone doesn't work. Do you want me to call and pretend I'm you? I've gotten a free designer handbag before because people don't know how to do their jobs and because I don't tolerate the crap. BUT I've also completely canceled services when I've threatened.

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  7. Wow...that's just awful. It makes you even more thankful for good experiences. I hope all of this gets resolved soon.

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  8. Cami, have you tried going down to your local Sprint store and asking to speak to a manager there? Sometimes the only way you get results is in person. However, I have read article after article over the years about how terrible Sprints customer service is. (A couple years ago, they terminated several hundred contracts of "problem" customers); I would strongly advise that you consider switiching carriers when your contract ends.

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  9. I didn't know that they were allowed to change your prices...aren't you "grandfathered in"? I sometimes complain about Verizon, but overall I LOVE them. I have great service, my bill is almost (one mess up in ten years) always right, and when there is a prob they are happy to fix it! Good luck and I hope you get it all figured out!

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  10. ugh, that is horrible. steve can't stand sprint. i am so sorry. it's so obnoxious that they raised your charges without any notification!!
    and the picture of v is great. :)
    xoxox

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